Terms of Service

Last updated: February 2, 2026

Welcome to MakeNation! These Terms of Service ("Terms") govern your access to and use of the MakeNation platform, website, and services (collectively, the "Service"). By creating an account or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using MakeNation, you confirm that:

• You are at least 18 years of age (or the age of majority in your jurisdiction)
• You have the legal capacity to enter into a binding agreement
• You will comply with all applicable laws and regulations
• All information you provide is accurate, current, and complete

2. Description of Service

MakeNation is an online marketplace that connects people who need custom physical items ("Requesters") with skilled makers who can create them ("Makers"). Our platform facilitates:

• Posting project requests with specifications and budgets
• Browsing and bidding on available projects
• Communication between Requesters and Makers
• Project management and completion tracking
• Reviews and ratings of completed work

MakeNation is a platform provider only. We are not a party to any agreements between Requesters and Makers. We do not control the quality, timing, legality, or any other aspect of projects posted or completed through our Service.

3. User Accounts

3.1 Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Account Types

• Requester Account: For users seeking custom-made items
• Maker Account: For skilled individuals offering creation services
• Dual Accounts: Users may act as both Requesters and Makers

3.3 Account Termination

You may delete your account at any time through your account settings. We reserve the right to suspend or terminate accounts that violate these Terms, without notice or liability.

4. User Conduct and Responsibilities

4.1 Prohibited Activities

You agree NOT to:

• Violate any applicable laws or regulations
• Post false, misleading, or fraudulent content
• Infringe on intellectual property rights of others
• Request or create illegal, dangerous, or prohibited items
• Harass, abuse, or threaten other users
• Spam, phish, or engage in any deceptive practices
• Attempt to circumvent platform fees or payments
• Use bots, scrapers, or automated tools without permission
• Interfere with or disrupt the Service
• Share account credentials with others
• Engage in any activity that harms MakeNation's reputation

4.2 Requester Responsibilities

As a Requester, you agree to:

• Provide clear, accurate project descriptions and requirements
• Respond to Maker questions in a timely manner
• Review bids fairly and communicate decisions professionally
• Pay the agreed-upon amount upon project completion
• Provide honest and fair reviews of completed work

4.3 Maker Responsibilities

As a Maker, you agree to:

• Accurately represent your skills, experience, and capabilities
• Submit honest and realistic bids
• Complete awarded projects according to agreed specifications and timelines
• Communicate progress and any issues promptly
• Deliver quality work that meets the request requirements
• Maintain your own business licenses, insurance, and tax compliance

5. Projects and Bidding

5.1 Project Requests

• Requesters create project listings with descriptions, budgets, and deadlines
• All requests must comply with our Prohibited Items Policy (see Section 6)
• MakeNation reserves the right to remove any request at our discretion
• Requesters may edit or close requests before awarding a bid

5.2 Bidding Process

• Makers submit bids containing their proposed price and project notes
• Bids are time-limited based on the deadline set by the Requester
• Requesters review bids and may accept one or reject all
• Once a bid is accepted, it forms a binding agreement between Requester and Maker

5.3 Project Completion

• Makers deliver completed work according to the agreed terms
• Requesters confirm completion or request reasonable revisions
• Upon completion, Requesters may leave a review and rating

6. Prohibited Items and Services

The following items and services are strictly prohibited on MakeNation:

• Weapons and Explosives: Firearms, ammunition, explosives, or weapon components
• Illegal Substances: Drugs, drug paraphernalia, or controlled substances
• Hazardous Materials: Toxic chemicals, biohazards, or dangerous materials
• Stolen Goods: Items obtained illegally or without proper authorization
• Counterfeit Items: Fake branded goods or unauthorized replicas
• Regulated Items: Items requiring special licenses without proper documentation
• Adult Content: Sexually explicit materials or services
• Discriminatory Items: Materials promoting hate, violence, or discrimination

Violations will result in immediate account suspension and may be reported to authorities.

7. Payments and Fees

All payments on MakeNation are processed securely through Stripe, a PCI-compliant payment processor. By using MakeNation, you agree to the following payment terms.

7.1 Platform Fee

MakeNation charges a 10% service fee on all completed transactions. This fee is deducted from the total project amount when payment is initiated and covers:

• Platform maintenance and development
• Customer support services
• Payment processing costs
• Escrow and dispute resolution services

7.2 Escrow Payment System

To protect both Requesters and Makers, all payments are held in escrow until the item ships:

• Payment Secured: When a bid is accepted, full payment is collected and held securely in escrow
• Work Begins: The Maker starts work knowing payment is secured (no funds released yet)
• Item Shipped (50%): Half of the payment is released to the Maker when the item ships
• Delivery Confirmed (50%): The remaining half is released when the Requester confirms delivery

If no action is taken within 5 days of the Maker marking the item as delivered, the final payment is automatically released to the Maker.

7.3 Maker Payouts

Makers receive payments through Stripe Connect. To receive payouts, Makers must:

• Complete Stripe onboarding verification (identity, bank account)
• Maintain accurate payout information
• Comply with Stripe's terms of service

Payouts are processed according to your Stripe payout schedule (typically 2-7 business days after funds are released). MakeNation is not responsible for delays caused by Stripe or your financial institution.

7.4 Refunds and Cancellations

Refund eligibility depends on the project stage at the time of cancellation:

• Before payment: Request can be cancelled freely with no penalty
• After payment, before shipping: 50% refund to Requester, 50% released to Maker for work started
• After shipping: Maker has received 50%; Requester may cancel and receive the remaining 50% back
• After delivery confirmed: No refunds - project is complete
• Disputes: If parties cannot resolve issues, MakeNation may mediate and determine appropriate refund amounts

This policy protects both parties: Makers are compensated for work started, and Requesters are not charged for undelivered items. Makers who repeatedly cancel projects or fail to deliver may have their accounts suspended.

7.5 Payment Requirements

All project payments must be processed through MakeNation. Attempting to circumvent platform payments (e.g., arranging direct payment outside the platform) is a violation of these Terms and may result in account suspension.

8. Intellectual Property

8.1 Platform Content

All content, features, and functionality of the MakeNation platform (including text, graphics, logos, icons, images, software, and design) are owned by MakeNation and protected by copyright, trademark, and other intellectual property laws.

8.2 User Content

You retain ownership of content you post (project descriptions, images, messages, reviews). By posting content, you grant MakeNation a worldwide, non-exclusive, royalty-free license to:

• Display, reproduce, and distribute your content on the platform
• Use your content for marketing and promotional purposes
• Modify or adapt content for technical requirements

You represent and warrant that you have all rights necessary to grant this license.

8.3 Project Work

Intellectual property rights in completed project work are determined by the agreement between Requester and Maker. MakeNation is not a party to such agreements and makes no claim to project deliverables.

9. Reviews and Ratings

• Requesters may leave reviews and ratings for Makers after project completion
• Reviews must be honest, fair, and based on actual experience
• Reviews must not contain offensive, defamatory, or inappropriate content
• MakeNation may remove reviews that violate our policies
• Users may not manipulate ratings through fake reviews or compensation

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using MakeNation, you consent to our data practices as described in the Privacy Policy.

10.1 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You may opt out of the "sale" of your personal information. Note: MakeNation does not sell personal information to third parties
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at support@makenation.com or use the "Export My Data" and "Delete Account" features in your account settings.

10.2 Children's Privacy (COPPA)

MakeNation is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use this Service or provide any information on this platform. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we may have information from or about a child under 13, please contact us at support@makenation.com.

11. Disclaimers and Limitations of Liability

11.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 No Guarantee of Results

MakeNation does not guarantee:

• That you will find suitable Makers or projects
• The quality, accuracy, or legality of user-generated content
• That projects will be completed satisfactorily
• The reliability, skill, or trustworthiness of any user
• Uninterrupted or error-free operation of the Service

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKENATION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL MAKENATION'S TOTAL LIABILITY EXCEED THE AMOUNT OF FEES YOU PAID TO MAKENATION IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

11.4 Third-Party Interactions

Your interactions with other users are solely between you and such users. MakeNation is not responsible or liable for any disputes, damages, or losses arising from user interactions, including project work, payments, or deliveries.

11.5 Platform Role and User Responsibility

11.6 Assumption of Risk

By using MakeNation, you acknowledge and assume all risks associated with engaging Makers or accepting projects, including but not limited to risks of property damage, personal injury, financial loss, or dissatisfaction with work quality. You agree that MakeNation shall not be liable for any such risks or resulting damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless MakeNation, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another user or third party
• Content you post or projects you create/complete
• Your conduct on the platform

13. Dispute Resolution

13.1 User Disputes

Disputes between Requesters and Makers should be resolved through our Conflict Resolution Center. While we offer mediation assistance, we cannot guarantee resolution and are not liable for dispute outcomes.

13.2 Disputes with MakeNation

For disputes with MakeNation:

1. Contact our support team at support@makenation.com to attempt resolution
2. If unresolved after 30 days, disputes may be submitted to binding arbitration
3. Arbitration will be conducted under the rules of the American Arbitration Association
4. You agree to waive your right to participate in class action lawsuits

13.3 Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in Pike County, Pennsylvania.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. We will notify users of material changes via:

• Email notification to your registered address
• In-app notification upon next login
• Prominent notice on the website

Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and may delete your account.

15. Termination

15.1 Termination by You

You may terminate your account at any time through your account settings. Upon termination:

• You will no longer have access to your account
• Your public profile and listings will be removed
• Some data may be retained as required by law or for legitimate business purposes
• You remain responsible for any outstanding obligations

15.2 Termination by MakeNation

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms or our policies
• We suspect fraudulent or illegal activity
• You engage in conduct harmful to other users or MakeNation
• Required by law or legal authority

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and MakeNation.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16.3 Waiver

Failure by MakeNation to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

MakeNation is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, natural disasters, or internet/technology failures.

17. Contact Information

For questions about these Terms of Service, please contact us:

• Email: support@makenation.com
• Address: MakeNation LLC, 210 Avenue K Apt 2, Matamoras, PA 18336