Support & Help Center

We're here to help you have a great experience on MakeNation. Find answers, resolve issues, and get in touch.

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FAQ

Find answers to commonly asked questions about using MakeNation
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Contact Us

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Conflict Resolution

Having an issue? We can help with general project concerns
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⚖️ Conflict Resolution Center

We understand that issues can sometimes come up between requesters and makers. Our goal is to help address concerns and ensure both parties can move forward positively.

🤝 Our Philosophy

We believe most issues stem from miscommunication. We focus on understanding both perspectives and helping find mutually acceptable solutions.

Types of Issues We Can Help With

  • Quality disagreements: Work doesn't meet agreed specifications
  • Timeline issues: Significant delays without communication
  • Payment questions: Questions about payment stages or platform fees
  • Communication breakdown: Unresponsive parties or miscommunication
  • Scope creep: Disagreements about what was included in the original agreement
  • Cancellation issues: Problems with project cancellations or refunds

Resolution Process

1

Direct Communication

Before escalating, we strongly encourage you to communicate directly with the other party. Many issues are simple misunderstandings that can be resolved through clear, respectful conversation. Use the request's discussion or private chat to work things out.

2

Document Everything

If direct communication doesn't work, gather all relevant documentation: screenshots of conversations, the original request details, any agreements made, photos of work delivered, payment records, and timeline of events.

3

Submit a Support Request

Use the form below to contact our support team. Provide as much detail as possible, including the request ID, what was agreed, what happened, and what resolution you're seeking.

4

Investigation

Our team will review all evidence, contact both parties, and investigate the situation. We may request additional information or documentation. This typically takes 3-5 business days.

5

Mediation & Resolution

We'll propose a fair resolution based on our findings. This may include completion of remaining work, mutual release from the agreement, or other appropriate remedies. Note: paid stages are non-refundable through the platform.

Step 1
Direct Discussion
→
Step 2
Support Ticket
→
Step 3
Mediation
→
Final
Resolution Decision

⏱️ Expected Timeline

Day 1: Acknowledgment of your support request
Days 2-3: Initial review and contact with both parties
Days 3-5: Investigation and evidence gathering
Days 5-7: Resolution proposal sent to both parties
Days 7-10: Final resolution implemented

⚠️ Important Guidelines

To ensure fair resolution, please: be honest and provide accurate information, remain respectful throughout the process, respond promptly to our requests, and be open to compromise. False claims or harassment will result in account penalties.

Possible Outcomes

Depending on the situation, our resolution may include:

  • Project cancellation: Future uncharged stages are cancelled (paid stages are non-refundable)
  • Work revision: Maker agrees to fix or redo the work
  • Mutual release: Both parties agree to end the agreement without further obligation
  • No action: If the complaint is not substantiated
  • Account warnings or suspension: For serious or repeated violations

For payment disputes on already-charged stages, contact your credit card company directly.

🚨 Report a Problem

If you encounter behavior that violates our community guidelines, please report it immediately. We take all reports seriously and investigate thoroughly.

What to Report

  • Fraud or scams: Attempts to deceive or steal money
  • Harassment: Threatening, abusive, or discriminatory behavior
  • Spam: Unsolicited messages or fake listings
  • Inappropriate content: Offensive or illegal material
  • Impersonation: Fake profiles or identity theft
  • Safety concerns: Anything that makes you feel unsafe

🔒 Confidential Reporting

All reports are handled confidentially. The reported user will not know who filed the report. We may contact you for additional information if needed.

✉️ Contact Support

Fill out the form below and our support team will get back to you within 24 hours (usually much faster during business hours).

Submit a Support Request

Copy the URL from your browser when viewing the request

📞 Other Ways to Reach Us

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Email

support@makenation.com

Response within 24 hours

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Twitter/X

@MakeNation

Quick questions & updates

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Community

Discord Server

Chat with other users

🕐 Support Hours

Our support team is available Monday - Friday, 9am - 6pm EST. Messages received outside these hours will be answered the next business day. Critical safety issues are monitored 24/7.